Shipping and returns

Shipping

  • Free shipping worldwide
  • each item is made to order so please consider this in your shipping time
  • estimate time to make + ship items is 3 weeks.

Tracking

  • Your order will take 5-7 days business days to make once your payment has cleared. as soon as your tracking number is available we will pass it on to you.

Returns 

  • We have a no returns policy.
  • We exchange only if your item is damaged/ faulty or if you receive the wrong item or size from what you ordered- please email: shop@tommymark.com.au or phone +61490186639
  • Instructions will be emailed to you with the return address.
  • Please note items are shipping from our jewellery studio in Jaipur India so please be patient with the exchange process.
  • exchange's will be sent to our office in Australia and once item is received your new item will be sent.
  • We only except exchange within 10 days after you have received  your order.
  • If item is damaged at owners fault, there will be no exchange
  • So PLEASE be careful in choosing your ring size.
  • If you don't know what it is please use our ring size chart and measurement method provided
  • OR head down to one of your local jewellers, we are sure they'd be happy to help in finding your size.